At our small farm, we are dedicated to caring for our farm and animals 24/7. We do not operate on set business hours as everything, from collecting eggs to lovingly preparing chicks for shipment, is done by us personally. While we do not have a dedicated customer support service, we strive to answer emails and inquiries in a timely manner. However, it's important to note that as a family-run farm, we also prioritize caring for our family and other animals on the farm. Please remember to check our FAQs or the many pages on our website before asking a question that is already covered. Thank you for understanding and respecting our time.

Unfortunately, we cannot offer visits to our farm due to NPIP (National Poultry Improvement Plan) biosecurity regulations. To maintain our NPIP certification, we must restrict visitors to prevent the spread of diseases among our cherished flocks. This restriction is especially important given recent avian influenza outbreaks. We understand your enthusiasm to see our heritage and unique egg color flocks of chickens, ducks, and quail in person, but for the health and safety of our birds, no exceptions can be made. Additionally, during the busy summer months, I meet with many local customers for order pickups, and I wouldn't be able to accommodate every tour request even if we could. We appreciate your understanding and commitment to helping us ensure the health and safety of our flocks. Thank you! If you would like to see more of our farm life and flocks, be sure to follow us on Instagram @cluckandquack. I enjoy sharing photos and videos of our farm and the going ons with our flocks and other farm critters!

NPIP stands for the National Poultry Improvement Plan, a program aimed at controlling certain poultry diseases to improve poultry and poultry products. Cluck and Quack Farm is NPIP certified, which means our birds have been tested and are free from certain diseases, ensuring healthy and disease-free flocks. By being NPIP certified, we prioritize the health and welfare of our birds and adhere to strict biosecurity measures. Additionally, without our NPIP certification, we would be unable to ship chicks.

"Straight run" refers to unsexed chicks or ducklings. Did you know that, unlike mammals, the hen determines the sex of their offspring in chickens? Hens are the ones with the two different chromosomes! As neat as that little fact is, please be aware that we have no way of guaranteeing the sex of your straight run chicks. If you would like to get hens only, we suggest you purchase our breeds that guarantee female chicks.

Sex-linked chickens are a cross between two purebred chickens of different breeds. We can identify the chick as male or female at hatch. They will not retain this trait when bred.

We can determine the sex of auto-sexing poultry by their color when they hatch. Males and females will have differences from a dot on their head to being an entirely different color. This trait will be passed down to offspring of the same breed.

We will not replace straight run chicks that grow out to be roosters. If you would like to get hens only, we suggest you purchase our breeds that guarantee female chicks.

At this time, we do not vaccinate our chicks for Mareks Disease.

If you would like to receive these free male chicks, there are two options available: 1. **Shipping:** If you need your order shipped, there is a minimum order requirement of $30 to make sure we cover the shipping and packaging costs. This helps ensure that we can safely and efficiently deliver your chicks to you. 2. **Local Pickup:** If you are able to pick up your chicks locally, you can go ahead and checkout with any or all of the free male chicks you would like. Following your order, we will arrange a convenient time for you to pick up your free male chicks the following Friday or Saturday in Orofino Idaho. We enjoy sharing free male chicks with our local community and fostering strong connections with our neighbors! Thank you for supporting our family farm and hatchery!

Our chicks are shipped in a specially designed box via USPS. To ensure the chicks' comfort and safety during transit, we use a heat pad in the box, which is adjusted according to weather conditions. Additionally, they are shipped with growgel to provide the necessary hydration for the chicks during their journey. All shipped chicks are accompanied by our National Poultry Improvement Plan (NPIP) certification information, guaranteeing that they come from healthy and disease-free breeding stock. We take great care to ensure that our chicks are shipped in the most secure and humane manner, so that they arrive at their destination in the best possible condition. Please check out our "Shipping Chicks" page to learn more!

As a small, family-owned farm and hatchery, we can no longer offer free shipping. We simply do not have the financial capability to absorb shipping costs. We truly appreciate your understanding and continued support of our farm, and we remain committed to providing you with healthy, happy birds straight from our farm to your flock!

We charge a flat rate of $55 for shipping Chicks and Ducklings.

We offer a flat rate of $35 for shipping on hatching egg orders.

Yes, we offer hatching eggs that are typically shipped via Priority Mail. However, we provide an option to upgrade your shipping to Priority Mail EXPRESS. This upgrade ensures faster delivery, and you can select this option at checkout for a total cost of $70. This service is exclusively available for hatching eggs orders only.

For orders being shipped during this period, it is recommended to have at least 10 chicks in your order to guarantee live arrival. If your order consists of less than 10 chicks, we will add free male chicks to bring your order up to 10 chicks. This is to ensure that the chicks stay warm during transit and arrive at your location in healthy condition. It is important to consider this requirement when placing your order to ensure the well-being of the chicks during transportation.

For orders being shipped during this period, it is recommended to have at least 6 chicks in your order to guarantee live arrival. If your order consists of less than 6 chicks, we will add free male chicks to bring your order up to 6 chicks. This is to ensure that the chicks stay warm during transit and arrive at your location in healthy condition. It is important to consider this requirement when placing your order to ensure the well-being of the chicks during transportation.

As long as your order is at least $30, you can order as few eggs as you would like.

We guarantee that you will receive 100% live arrival of the total number of chicks/ducklings you ordered. In the rare case that any chicks/ducklings don't make the journey, please take a photo of them inside the shipping box for us and contact us within 24 hours of their delivery to your post office. We'll then issue you a credit that you can use towards a future purchase with us or refund.

If you would like to receive these free male chicks, there are two options available: 1. **Shipping:** If you need your order shipped, there is a minimum order requirement of $30 for chicks to cover the shipping and packaging costs. This helps ensure that we can safely and efficiently deliver your chicks to you. 2. **Local Pickup:** If you are able to pick up your chicks locally, you can go ahead and checkout with any or all of the free male chicks you would like. Following your order, we will arrange a convenient time for you to pick up your free male chicks the following Friday or Saturday. We enjoy sharing free male chicks with our local community and fostering strong connections with our neighbors. Thank you for supporting our family farm and hatchery!

Unfortunately, we do not ship our hatching eggs or chicks/ducklings to Alaska or Hawaii at this time.

We do not offer international shipping due to the delicate nature of transporting live poultry and hatching eggs. We only handle shipments within the contiguous United States to ensure the best care for the precious flock members we send out . Thank you for understanding.

While we guarantee that our eggs will arrive intact and beautiful, please note that hatching results may vary even if you are experienced. We cannot guarantee hatch rates. Due to the variable nature of incubation, hatch rates can be influenced by factors such as handling, temperature, humidity, and transportation, among others. We take great care in selecting and shipping our eggs, but we cannot control the conditions in which they are incubated. Therefore, we advise our customers to be well-informed and prepared for the variability in hatch rates when purchasing hatching eggs from us. We understand how disappointing it can be to have an unsuccessful hatch, but shipped eggs especially run that risk.

Our special "Rainbow Dozen Hatching Eggs" includes 12 eggs, showcasing the best of what is available from our flocks at the time. For all other hatching egg listings, the pricing is per individual egg, allowing you to select exactly how many eggs you wish to hatch. You can customize your order according to your specific needs and preferences. We're thrilled to help you start or expand your flock with our high-quality, fertile eggs!

Our eggs are gathered daily and stored properly to ensure freshness and improve viability. In the unlikely event that any of them arrive broken, please share a picture with us of the broken egg in the shipping box. We'll issue you a store credit right away so you can get back to hatching those adorable little chicks or ducklings.

As long as your order is at least $30, you can order as few eggs as you would like.

We have found that successful incubating involves maintaining proper temperature, humidity, and ventilation. We recommend using high-quality incubators that can regulate these conditions effectively. We use a cabinet incubator from Hatching Time. Our "Chick Care" page on our website provides a basic guide to incubating, along with the methods that work best for us.

No, we kindly ask that your orders for chicks/ducklings and hatching eggs be placed separately. This is because they require different packaging and handling processes to ensure they arrive safely. Thank you for your understanding!

Every week, we crack a few eggs of each breed to check fertility, along with hatching out chicks through the hatching season. We ensure our excellent hatch rates by making sure each breed has the proper hen to rooster ratio. Additionally, we monitor the behavior and health of our breeding flock to ensure optimal conditions for egg fertilization.

Our hatching eggs are never older than 3 days when we ship them to you.

We offer local pickup in Orofino, Idaho on Friday and Saturday exclusively. When placing your order, simply select local pickup in your shipping options. We will then contact you with a time slot for the upcoming Friday or Saturday after the hatch date of your order. If you are unable to keep your appointment, please let us know right away. This ensures a smooth and efficient pickup process for both you and our farm. Thank you for supporting our local business, and we look forward to providing you with healthy and happy chicks or hatching orders!

We offer local pickup in Orofino, Idaho on Friday and Saturday exclusively. When placing your order, simply select local pickup in your shipping options. We will then contact you with a time slot to meet in Orofino Idaho on the Friday or Saturday after your hatch date. If you are unable to keep your appointment, please let us know right away. This ensures a smooth and efficient pickup process for both you and our farm. Thank you for supporting our local business, and we look forward to providing you with healthy and happy chicks or hatching orders!

An over-hatch refers to the chicks that hatch beyond our pre-ordered estimates. We carefully estimate the number of chicks that will hatch when setting our incubator, and any extra chicks beyond the pre-orders are available for local pickup. Due to shipping regulations, chicks over 24 hours old cannot be shipped, but we are happy to offer these surplus chicks to our local friends and community! This allows us to ensure that all the chicks find a loving home while providing an opportunity for local customers to enjoy our quality chicken lines/breeds.

When you place your order online: 1. **Navigate to the Checkout Page:** After adding your desired hatching eggs, chicks, ducklings, or quail chicks to your cart, proceed to the checkout page. 2. **Shipping Options:** On the checkout page, you will see various shipping options available. Look for and select the "Pick up in Orofino ID" option. If you miss this step, no need to worry! You can change your shipping options before you checkout. 4. **Confirmation:** After completing your order, you will receive a confirmation email with your pickup details. We will then reach out to you to schedule a time on the upcoming Friday or Saturday after your hatch date to meet in Orofino for your pickup. I have added 2 videos below to help! Please don't hesitate to reach out if you need further assistance! Thank you for supporting our farm! We appreciate you!

If you are unable to meet for your scheduled local pickup of hatching eggs, chicks, or ducklings, please notify us as soon as possible. If we are unable to reschedule the pickup within a reasonable timeframe, the order will unfortunately have to be canceled with a minimum $25 restocking fee. We understand that unexpected circumstances can arise, but this policy helps us ensure the welfare and safety of our birds and manage the logistics for our farm and family. This fee is necessary because on our small farm the loss of a sale means that we must invest time and effort into finding new homes for the chicks or possibly not being able to hatch the unwanted eggs. Thank you for your understanding and continued support of our farm!

If 1-3 day old chicks, ducklings, or quail fail to thrive within 72 hours of their hatch date, notify Cluck & Quack Farm via the Contact Form on the website. Please include photos of the perished chick(s). You will be given the option of replacement chicks at a future date or a credit. **We will not replace or offer a credit for poultry older than 3 days.

Yes, we have a minimum order requirement of at least 2 chicks, ducklings, or quail for local pickup. This minimum ensures the safety and well-being of the birds during transit and also helps them acclimate better to their new environment upon arrival. We want to send off healthy and happy poultry, and this minimum order quantity helps us achieve that goal.

We understand that schedules can be busy. However, we do not hold over-hatch chicks for local pickup. Once you place your order, chicks need to be picked up on the Friday or Saturday immediately following your order. This policy ensures that our chicks receive the best possible care and start in their new homes. Thank you for your understanding and compliance with our pickup schedule. If you have any other questions, please feel free to contact us.

If you would like to receive these free male chicks, there are two options available: 1. **Shipping:** If you need your order shipped, there is a minimum order requirement of $30 for chicks to cover the shipping and packaging costs. This helps ensure that we can safely and efficiently deliver your chicks to you. 2. **Local Pickup:** If you are able to pick up your chicks locally, you can go ahead and checkout with any or all of the free male chicks you would like. Following your order, we will arrange a convenient time for you to pick up your free male chicks the following Friday or Saturday. We enjoy sharing free male chicks with our local community and fostering strong connections with our neighbors. Thank you for supporting our family farm and hatchery!

Unfortunately, we cannot offer visits to our farm due to NPIP (National Poultry Improvement Plan) biosecurity regulations. To maintain our NPIP certification, we must restrict visitors to prevent the spread of diseases among our cherished flocks. This restriction is especially important given recent avian influenza outbreaks. We understand your enthusiasm to see our heritage and unique egg color flocks of chickens, ducks, and quail in person, but for the health and safety of our birds, no exceptions can be made. Additionally, during the busy summer months, I meet with many local customers for order pickups, and I wouldn't be able to accommodate every tour request even if we could. After you place your order, we will coordinate with you to arrange a convenient pickup time in Orofino. We appreciate your understanding and commitment to helping us ensure the health and safety of our flocks. Thank you! If you would like to see more of our farm life and flocks, be sure to follow us on Instagram @cluckandquack. I enjoy sharing photos and videos of our farm and the going ons with our flocks and other farm critters!

At Cluck And Quack Farm LLC, we take your privacy and the security of your personal information very seriously. We collect and store personal information for the sole purpose of conducting business with our customers, and we never sell this information to third parties. We do not share or sell email addresses or telephone numbers to other companies for marketing purposes. Our website uses encryption and other security measures to protect your data, and you can trust that your information is safe with us. We are committed to ensuring that your personal information is kept secure and used only in accordance with your consent and our privacy policy. National Poultry Improvement Plan (NPIP) Data Cluck and Quack farm is fully compliant with the National Poultry Improvement Plan. As part of our NPIP compliance, every time we ship baby chicks or hatching eggs within the USA, we are required to file a VS 9-3 form with the destination state's relevant authorities. These forms include the full ship-to address — name, address, city, state, zip code and phone number — for each order. These forms are first sent to an approved reviewer such as a state veterinarian or health official who reviews the forms, signs them, and forwards them to the appropriate state agency. The VS 9-3 form is an integral part of the NPIP program which allows us to ship across state lines and to all 50 states. The VS 9-3 allows the state agencies to more effectively monitor the birds being shipped to their state. This process ensures traceability and helps maintain the health standards of our breeding program, all while providing you with the highest quality baby chicks, including heritage breeds and unique egg color varieties. We take our responsibilities seriously to ensure that your chicks arrive safely and healthy, furthering our commitment to quality and excellence in poultry farming.

Unfortunately, we cannot accept returns for poultry or hatching eggs. This policy is in place to maintain strict biosecurity measures for the health of our flocks and to comply with our NPIP clean certification. The safety and well-being of our poultry is our top priority, and returning poultry or hatching eggs could pose a risk to the health of our farm.

We understand that circumstances may change, and you may need to cancel an order. However, please be aware that there is a $25 restocking fee for canceled orders. This fee is necessary because on our small farm the loss of a sale means that we must invest time and effort into finding new homes for the chicks or possibly not being able to hatch the unwanted eggs. Thank you for your understanding and continued support of our farm!